Privacy Policy

1. Information we collect

• Account and profile information: username, mobile number, email address, password (stored as a hash), and details you provide such as your name, gender, date of birth, location, and profile photo.
• Content and activity: reviews, ratings, uploaded images, event submissions, creator profiles, saved items, likes, interests, learning progress, creator profile views, content reports, and preferences.
• Matrimony information: details you choose to submit, including photos, education, profession, employer, income, height, language, community, religion, horoscope, location, biography, interests, shortlists, and subscription or request usage records.
• Location: the location you enter and, when you grant permission and use nearby features, your device location to find nearby content or calculate distances.
• Device and service information: notification tokens, device platform, session information, and technical information such as IP addresses and request or error information processed when connecting to our services. Advertising providers may also collect device identifiers and ad interaction data as described below.
• Support communications: information you send when contacting us or reporting a problem.

2. How we use information

We use information to create and secure accounts, provide app features, display submitted content, show relevant local information, save your preferences and progress, deliver notifications, manage subscriptions and listing requests, review submissions and reports, prevent misuse, and respond to support or privacy requests.

3. Sharing and service providers

Information you publish in reviews, events, or creator profiles can be visible to other users and, for public pages, website visitors. Matrimony details are shown through the matrimony features, subject to the access controls available there. Contact details included in published profiles or listings may be visible to others. Share only information you intend others to see.

We use providers to host the app's backend, store data and images, and deliver services. These include Supabase for storage and Google Firebase Cloud Messaging for push notifications. These providers process the information needed to perform their services and may process it outside your country.

When advertising is enabled, Tulugo uses Google AdMob. Google's advertising SDK may collect IP addresses, device or advertising identifiers, diagnostic information, and ad interactions to deliver and measure ads and prevent fraud. Ad handling depends on device settings, consent where applicable, and the provider's practices.

Learn more in Google's Privacy Policy, how Google uses information from partner apps, and Supabase's Privacy Policy.

We may disclose information when required by law or when necessary to investigate abuse, protect users, or secure our services. External websites, map apps, and social platforms opened from Tulugo handle information under their own policies.

4. Device permissions and local storage

• Location: supports nearby discovery and distances when you choose to use these features.
• Camera, photos, and files: allow you to capture or select content to upload, such as profile photos or event images.
• Notifications: allow Tulugo to send app updates and alerts to your device.
• Calendar: allows you to add selected events and reminders to your device calendar and check previously added events.

You can manage permissions in your device settings. Declining a permission may limit the related feature. The app stores session credentials, preferences, cached information, and calendar references on your device. On supported devices, matrimony photo protection can detect screenshot or recording events and keep a limited local log to support privacy protections.

The website may load fonts from Google Fonts, which receives technical connection information such as your IP address when those fonts are requested.

5. Security and retention

We use measures such as password hashing, authenticated access, and access controls to protect information. No method of storage or transmission can guarantee absolute security.

We retain account information and associated content while needed to provide the service. Retention also depends on the type of data, account status, and any security, dispute resolution, or legal obligations. Following a verified deletion request, data no longer needed for those purposes is deleted or anonymised. Records needed for those obligations may be retained for as long as the obligation applies; backup copies may remain until they are replaced through the backup lifecycle.

7. Children's privacy

If you are a parent or guardian and believe a child has provided personal information that should be removed, contact us so we can investigate and address the request. Do not submit personal information about a child in public profiles or listings.

8. Changes to this policy

We may update this policy as Tulugo's features or practices change. The latest version will appear on this page with an updated date.

9. Contact us

For questions about this policy or how Tulugo handles your information, email the Tulugo team at tulugonad@gmail.com.